If it's urgent
What to tell us
Urgent lockout and lock help for homes, vehicles, and businesses, starting with a clear conversation about what is possible.
- Your exact location and a phone number where you can be reached
- A short description of what happened
- Photo ID and proof of residence, ownership, or authorization, or tell us if they are locked inside
If anyone is in danger, call 911 first.
Emergency Locksmith in KentuckyLexington notes
Updated 2 sources
What makes a lock problem urgent
Most lock trouble can wait for a planned visit. A few situations cannot.
- Someone at risk. A child, a pet or a vulnerable adult shut in a house or car during summer heat or winter cold. Call 911 first; a locksmith request comes after.
- Storm damage. Kentucky averaged about 24 tornadoes a year from 1991 to 2019, and NOAA counts the December 10–11, 2021 outbreak, which caused 76 deaths, among the deadliest in the state's history. If wind or debris has damaged a door or its frame, photograph it before anything is moved; lock repair covers what comes next.
- A break-in. Call the police before touching the door, let officers see the damage as it is, and photograph it for your records. Securing the opening comes after that.
- Deep cold. NOAA counts more below-zero days a year in northern Kentucky than in the south, and being shut out on a night that cold is urgent even when nobody is inside.
- A car on a snow route. Once the Mayor declares a snow emergency, the city says it may remove vehicles parked along snow emergency routes or stalled in the roadway, so a car stuck on one becomes urgent.
Safety first
If you think someone may still be inside after a break-in, stay out and call 911. Do not pry at a jammed or damaged door; forcing it can split the frame further and make the repair larger. In a storm, wait until warnings have ended before inspecting doors and frames outside.
What to send
- The address or exact location, and whether anyone is inside or at risk.
- What happened: lockout, storm damage, break-in, broken key or a lock that has failed.
- Photos of the door, the frame and the lock.
- For a break-in, the police report number once you have it.
- For a car, the year, make and model, and whether it sits on a snow emergency route.
The emergency locksmith page covers the service. For a simple lockout, see house lockout or car lockout. Kentucky Locksmith Pros takes service requests from homes, businesses and drivers in Lexington. The Lexington page has more local notes.
Sources
Public records and references this page draws on. They are outside USA Locksmith Pros and open in a new tab.
