Privacy Policy

About this policy

This policy explains what information the USA Locksmith Pros website collects, why, and what happens to it. It covers the national website, every state section of the website, and the service request form.

The website is operated by USA Locksmith Pros. State sections of the website use state-specific names and logos. They are part of the same company, USA Locksmith Pros, and are not separate businesses.

This policy is effective October 15, 2026.

Information you give us in a service request

When you send a service request, the form asks for:

• Service type: the kind of help you are asking about and, on the full form, when you need it.
• Location: your ZIP code, your city, the state, and, if you choose to give it, a street address.
• Name and phone number.
• Email address (optional).
• Vehicle details (optional, automotive requests only): make, model, and year.
• A message (optional): anything else you want us to know.
• Marketing consent (optional, full form only): a separate checkbox, described below.

Please do not include payment card numbers, government ID numbers, passwords, or similar sensitive details in the message field. The form does not ask for them.

Information sent automatically with a request

When you submit a request, the website also sends technical attribution details with it:

• the page where you first arrived on the website (the landing page) and the address of the page where you sent the form,
• the referring address, if your browser provides one, and
• any campaign tags (UTM parameters or an ad click ID) in the web address you used.

Your browser keeps the landing page in its session storage for the open tab so it can be sent with a request. It is cleared when you close the tab. We use these details to understand which pages and campaigns lead people to contact us.

To prevent spam and abuse, the website counts requests from each connection for ten minutes. It does this with a one-way code made from your IP address, held only in the server's memory and never stored. Our hosting provider may process connection details, such as IP addresses, to deliver and protect the website.

How we use the information

We use the information in a request to:

• review the request and contact you about it,
• send it to the team that handles the state and location you selected,
• send a confirmation email to the address you gave, if you gave one,
• prepare a quote and confirm whether the work can be done,
• confirm, as part of the service process, that you are authorized to access the property or vehicle,
• prevent duplicate or abusive submissions, and
• understand how people find the website, see which pages, searches and advertising bring calls and requests, and see where each request came from, using the attribution details above and the website measurement described below.

We do not use request details to send you marketing unless you check the marketing-consent box. Measuring where requests come from is separate and is described under "Cookies, analytics, and advertising" below.

Marketing consent

The marketing-consent checkbox is separate from the request and is optional. Your service request is handled whether or not you check it.

If you check it, we may send you occasional updates and offers using the contact details in your request. You can withdraw your consent at any time by telling us through the request form on our contact page, or by replying to one of those messages.

Where the information goes

When you send the form, the request is delivered as an email to our company inbox through an email delivery provider and, from our server, to our customer management system. Once the website has accepted your request, your browser also sends the details you typed into the form directly to SEO Office OS, our company's own website measurement app (described under "Cookies, analytics, and advertising" below), which keeps them in its database. The copies in our inbox and our customer management system are used to handle your request and are kept with our business records. The copy in SEO Office OS is used to see where each request came from and is kept until we delete it; it is not deleted automatically.

If you gave an email address, we also send a confirmation email to it through the same email delivery provider. It repeats the service, timing and location you chose and your reference number, not your message, and the website does not keep a copy of it.

The website relies on service providers to operate, including a website hosting provider, an email delivery provider, the provider of our customer management system, Vercel, which hosts SEO Office OS, and Supabase, whose database stores the SEO Office OS data. They process information on our behalf to run these services.

We do not sell personal information. We may disclose information when the law requires it, for example in response to a valid legal process.

Cookies, analytics, and advertising

The website does not set cookies and does not run advertising networks' tags, such as ad pixels. Its own measurement script, described below, does record which campaign link or ad click identifier brought you to the website.

The website does use website measurement. Every page loads a measurement script from https://seo-office-os.vercel.app/t.js. It belongs to SEO Office OS, our company's own website measurement app. SEO Office OS is hosted by Vercel and runs on its own domain, seo-office-os.vercel.app, not on this website's domain, so the measurement data is sent to that domain. The data is stored in a Supabase database.

The measurement script sets no cookies. In your browser's session storage, which is cleared when you close the tab, it keeps a random visit ID, the time of your latest activity, the landing page address and the referring site. It uses your browser's local storage only if you turn measurement off, as described under "Your choices and requests" below.

The script sends to SEO Office OS:

• every page view: the page address and title, the landing page, the referring site, any campaign tags or ad click identifiers in the landing address, your screen width and whether your device supports touch,
• every tap on a phone number: the number and the link text, and
• once the website has accepted a service request, the details you typed into the request form, for example your name, phone number, email address, address, preferred date and time, and message, sent directly from your browser to SEO Office OS.

From each of these, SEO Office OS works out your device type, browser and operating system, and an approximate city, region and country from your IP address. The IP address itself is not stored.

We use this to see which pages, searches and advertising bring calls and requests, and where each request came from. SEO Office OS keeps these records until we delete them; they are not deleted automatically. They are not sold, not used to send you marketing, and not shared with advertising networks.

Contacting us other than through the form

If you contact us another way, we use the details you share only to respond to you and to handle your request.

Security

Requests travel over an encrypted connection, and connection secrets are kept on the server, not in the public website. No website or email system can be guaranteed completely secure, so please avoid sending sensitive details you were not asked for.

Your choices and requests

You can ask us to access, correct, or delete the personal information you sent us through the website, or to stop marketing contact. Send your request through the request form on our contact page: choose "Something else" as the service and describe what you are asking for in the message.

To turn website measurement off in your browser, open any page of the website with seo-ignore=1 in its address: add ?seo-ignore=1 to the end of the address, or &seo-ignore=1 if the address already contains a ?. Your browser then keeps a note in its local storage that it is not measured. Opening a page with seo-ignore=0 in its address the same way undoes this. The note is lost if you clear your browser's site data for this website.

We may ask you to confirm details from your original request so we can check that the information is yours before we act on it. Some state privacy laws give residents additional rights; where one applies to your request, we handle it as that law requires.

Requests about someone else's property or vehicle

If you request service for a property or vehicle, we will ask for identification and proof of residence, ownership, or authorization through the service process. If you share information about another person, please make sure you have the right to do so.

Children

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

When this policy changes, we will update the effective date above. If a change affects how we use information already collected, we will describe it here before the change takes effect.

Contact

Questions about this policy can be sent through the request form on our contact page.