Emergency Locksmith in Rochester, NY

What counts as urgent in Rochester

Some lock problems cannot wait for a convenient day:

• Being locked out in freezing weather with nowhere warm to wait.
• A door that will not close or lock during a winter storm. The state's climate report notes that Arctic air crossing Lake Erie and Lake Ontario can drop as much as 48 inches of snow in a single storm.
• A door or lock damaged in a break-in.
• A child or a pet locked in a car. Call 911 first, not a locksmith.

A sticky lock that still works, or a spare key you would like to have, is not an emergency and can wait for a routine request.

Safety first

• After a break-in, stay out, call 911 if anyone may still be inside, and let police see the damage before anything is repaired. Photograph the door, frame and lock for the police report.
• While you wait in the cold, sit in a running car only if the tailpipe is clear of snow; otherwise go to a neighbor's or a lit business.

Securing an older door

A forced door on an older house often splits the wood around the strike, so a new lock alone may not hold until the frame is repaired. In a landmark or a preservation district such as Mt Hope/Highland Park, the urgent job is to make the door secure; replacing a historic one can come later. City Code Section 120-194 puts non-maintenance exterior work on those properties behind a Certificate of Appropriateness before a permit is issued, so check with the City first. This is general information, not legal advice.

What to send

New York Locksmith Pros takes service requests from homes, businesses and drivers in Rochester. Include:

• What happened and whether everyone is safe, plus a police report number after a break-in.
• The neighborhood or cross streets; for a car, the street and side you are parked on.
• Photos of the damage or the lock.

Before work begins, get the work and the total in writing. The Attorney General's Consumer Frauds and Protection Bureau prosecutes deceptive or illegal trade practices, and the Attorney General's office accepts complaints online. Related pages: emergency locksmith, house lockout, car lockout and Rochester.