If it's urgent
What to tell us
Urgent lockout and lock help for homes, vehicles, and businesses, starting with a clear conversation about what is possible.
- Your exact location and a phone number where you can be reached
- A short description of what happened
- Photo ID and proof of residence, ownership, or authorization, or tell us if they are locked inside
If anyone is in danger, call 911 first.
Emergency Locksmith in PennsylvaniaPhiladelphia notes
Updated 4 sources
Call 911 first when someone is at risk
Some lock problems are really medical, fire or police emergencies. When the city declares a Heat Health Emergency, it tells residents to call 911 if they think someone is having a medical emergency. A child or pet shut in a hot car, or a person overcome by heat behind a locked door, calls for 911 before a locksmith. Call 911 as well for a fire, a crime in progress or anyone trapped. After a break-in, call the police before touching the door, photograph the damage, and only then arrange to secure it.
What counts as urgent in Philadelphia
- A release that will not open from inside. Window bars and door gates on a rowhouse are meant to release from indoors, keyless, so people can get out in a fire, per the Planning Commission's rowhouse manual. One that jams is a safety problem, not a cosmetic one.
- A storefront gate stuck at a main exit. The city's EZ permit standard for security gates and grilles requires that a main-exit gate open from inside without a key while people are in the building. A gate that traps staff is urgent. This is general information, not legal advice.
- A door that will not latch after a break-in. A forced frame or a damaged strike leaves a house or shop open overnight. Photograph the damage once the police have been called.
- Being locked out in extreme heat. NOAA names extreme heat and humidity as a particular concern in Philadelphia. Say so in the request if the person outside lacks shade, water or needed medication.
What to include in an urgent request
Pennsylvania Locksmith Pros takes service requests from homes, businesses and drivers in Philadelphia. For an urgent request, include:
- The exact address, or the business name and block.
- What is wrong, in one or two sentences: locked out, lock broken, door will not close, gate jammed.
- Whether anyone is inside, at risk or waiting in the heat or cold.
- After a break-in, whether police have been called and a report number if you have one.
- A photo of the lock or door.
Related pages: emergency locksmith, house lockout, commercial locksmith and the Philadelphia page.
Sources
Public records and references this page draws on. They are outside USA Locksmith Pros and open in a new tab.
- What happens when the City declares a Heat Health Emergencyphila.gov (external site, opens in a new tab)
- Philadelphia Rowhouse Manual, Philadelphia City Planning Commissionphila.gov (external site, opens in a new tab)
- EZ permit standard: Security gates and grilles, City of Philadelphiaphila.gov (external site, opens in a new tab)
- NOAA NCICS State Climate Summaries, Pennsylvaniastatesummaries.ncics.org (external site, opens in a new tab)
