If it's urgent
What to tell us
Urgent lockout and lock help for homes, vehicles, and businesses, starting with a clear conversation about what is possible.
- Your exact location and a phone number where you can be reached
- A short description of what happened
- Photo ID and proof of residence, ownership, or authorization, or tell us if they are locked inside
If anyone is in danger, call 911 first.
Emergency Locksmith in GeorgiaSavannah notes
Updated 5 sources
What makes a lock problem urgent in Savannah
Heat and storms, more than cold, are the conditions to plan around in Savannah. NOAA's Georgia summary describes long, hot and humid summers, calls direct hurricane landfalls rare and adds that tropical storm remnants can bring heavy rain and strong winds.
- Someone at risk. If a child, a pet or anyone unable to get out is shut in a hot car or a locked house, call 911 first.
- A home you can't secure. Wind or water can push a door out of line so it no longer latches, leaving the house open overnight.
- After a break-in. Call the police first, and leave the door, frame and lock as they are until officers have seen them. Photograph the damage, then arrange to have the door secured.
A lock that is stiff but still works, or a lost spare when you still have a key, can usually wait.
A landlord who locks you out
The Georgia Landlord-Tenant Handbook, from the Department of Community Affairs, says a landlord who wants a tenant out must use the court's dispossessory process. Changing the locks or otherwise blocking access first is self-help eviction, which the handbook calls illegal even if the tenant broke the lease. A landlord's lockout is a legal dispute, not a locksmith job. This is general information, not legal advice.
Before work starts
Get the total in writing and keep the receipt. The Georgia Attorney General's Consumer Protection Division takes complaints about businesses that act unfairly, deceptively or unlawfully, and suggests settling the problem with the business first, before filing online or by phone. If the fix means a new door in a local historic district (Sections 7.8, 7.9 and 7.11 of the City of Savannah Zoning Ordinance), ask preservation staff at the Chatham County-Savannah Metropolitan Planning Commission whether a Certificate of Appropriateness is needed before permanent work.
What to send
- The area, such as Downtown or Kensington Park-Groveland, with the street and nearest cross street
- What happened: a lockout, a door that won't latch, storm damage or a break-in
- Whether police have been called, and the report number if you have one
- Where you are waiting, and whether anyone is still inside
See emergency locksmith service, house lockout and the Savannah page.
Sources
Public records and references this page draws on. They are outside USA Locksmith Pros and open in a new tab.
- NOAA NCICS State Climate Summaries, Georgiastatesummaries.ncics.org (external site, opens in a new tab)
- Georgia Department of Community Affairs, Georgia Landlord-Tenant Handbook (revised 8-29-24)dca.georgia.gov (external site, opens in a new tab)
- Georgia Attorney General Consumer Protection Division, Resolve your disputeconsumer.georgia.gov (external site, opens in a new tab)
- Chatham County-Savannah MPC, Local Historic Districts, Ordinances and Mapsthempc.org (external site, opens in a new tab)
- Chatham County-Savannah MPC, Kensington Park-Groveland Conservation Districtthempc.org (external site, opens in a new tab)
