If it's urgent
What to tell us
Urgent lockout and lock help for homes, vehicles, and businesses, starting with a clear conversation about what is possible.
- Your exact location and a phone number where you can be reached
- A short description of what happened
- Photo ID and proof of residence, ownership, or authorization, or tell us if they are locked inside
If anyone is in danger, call 911 first.
Emergency Locksmith in NevadaHenderson notes
Updated 2 sources
What makes a lock problem urgent
- Someone at risk. If a child or anyone who cannot help themselves is shut in a car or a house, call 911 first, before anyone who works on locks. A closed car in the Las Vegas Valley's summer sun is no place to wait.
- A break-in. Call the police before anything else, and leave the damaged door, frame and lock as they are until officers have seen them. Photograph everything. After that, a door that will not lock tonight is the urgent part, and if keys were taken, the locks they fit need rekeying or replacement.
- Storm damage. Summer monsoon storms flood parts of the Las Vegas Valley often, per NOAA, and Henderson shares that valley. A door that swelled, shifted or took in muddy water may not close or lock afterward, which matters most at night or when you have to leave.
- A lock that failed shut. A deadbolt jammed with the bolt thrown, and no other way in, is a lockout even with the key in hand.
When the landlord changed the locks
A tenant shut out by a landlord faces a legal question rather than a lock problem. Under NRS 118A.390, a tenant who is unlawfully removed or locked out can recover actual damages, an amount set by the court, or both. A verified complaint for expedited relief must be filed within 5 judicial days after the lockout, and the court must hold a hearing within 3 judicial days of filing. This is general information, not legal advice.
Staying safe and what to include
Wait somewhere shaded and safe, not in a closed car. If you think someone is still inside after a break-in, stay out and tell the 911 dispatcher. In the request, include:
- the address and nearest cross streets
- what happened: lockout, break-in, jammed lock or storm damage
- whether police have been called, and any report number
- a photo of the door and lock
- photo ID showing the address, or a lease or deed
For urgent work in general, see emergency locksmith; city and neighborhood notes are on the Henderson page.
Sources
Public records and references this page draws on. They are outside USA Locksmith Pros and open in a new tab.
