If it's urgent
What to tell us
Urgent lockout and lock help for homes, vehicles, and businesses, starting with a clear conversation about what is possible.
- Your exact location and a phone number where you can be reached
- A short description of what happened
- Photo ID and proof of residence, ownership, or authorization, or tell us if they are locked inside
If anyone is in danger, call 911 first.
Emergency Locksmith in OhioColumbus notes
Updated 5 sources
What counts as urgent in Columbus
- Someone at risk. Anyone who cannot get out of a home or car, children and animals included, is a 911 call first and a locksmith call second.
- Weather exposure. NOAA's Ohio summary describes nights at 0°F or lower and dangerous summer heat index values. A lockout on a bitter night, or an exterior door that will not close or lock as a storm comes in, counts as urgent.
- After a break-in. Call the police first, and call 911 if someone may still be inside. Leave the forced door and frame as they are until officers have seen them, then photograph the damage and secure the opening.
- Vacant buildings. The city's Code Enforcement guidance says a vacant structure needs to be secured against entry, with standards in Section 4707.03 of the Columbus City Code, and it treats a vacant property left unsecured at ground level as an emergency to report through 311. If you own an empty rental or storefront that was broken into, securing the opening is the step after the police report.
Safety while you wait
Stay somewhere warm, cool or out of the rain. Do not climb through a window or force a door, and do not go back into a home that was broken into until police say it is clear.
Charges when you are under pressure
Ohio Administrative Code 109:4-3-05, which applies Revised Code 1345.02 to repairs and services, requires service, trip or diagnosis charges to be disclosed at first contact. For a job expected to run over twenty-five dollars where you meet face to face before work starts, you can choose a written estimate, an oral estimate or none. The rule excludes motor vehicle repair and service. Complaints go to the Ohio Attorney General's online complaint form. This is general information, not legal advice.
What to send
- the exact address, and which door, lock or vehicle is involved
- what happened: lockout, broken lock, forced door or snapped key
- whether anyone is inside or at risk, and whether police have been called
- a police report number, if you have one
- photos of any damage
For specific cases, see house lockout and car lockout.
Sources
Public records and references this page draws on. They are outside USA Locksmith Pros and open in a new tab.
- NOAA NCICS State Climate Summaries, Ohiostatesummaries.ncics.org (external site, opens in a new tab)
- City of Columbus, Code Enforcement FAQcolumbus.gov (external site, opens in a new tab)
- Ohio Revised Code 1345.02, Unfair or deceptive acts or practicescodes.ohio.gov (external site, opens in a new tab)
- Ohio Administrative Code 109:4-3-05, Repairs or servicescodes.ohio.gov (external site, opens in a new tab)
- Ohio Attorney General, Consumer Complaint Formfilecomplaint.ohioattorneygeneral.gov (external site, opens in a new tab)
